We've hemmed and hawed for weeks finally deciding on which laminate we would choose for our living room and one bedroom. We placed our order and today was the day. Or so we thought.
We were told at the placement of the order that we must be available on the delivery day. We were responsible for unloading the truck ourselves. If we were not home, the driver would not leave the materials but would just leave. We got a call yesterday that they would be here tomorrow which is today but couldn't tell us a time. We just needed to be available and the driver would call us and let us know. So we moved furniture around, making room for the thirty or so bundles and rolls of foam against one wall in the dining room.
Well at 7:30 this morning we got the call. The delivery driver would be at the house before noon. So we hung around and waited. We had asked our friend last night if he'd be around to help and he said he would and to give him a call. Jeff called at 11:15 asking if anything was happening. I said, "not yet, but they should be here any minute." So Jeff drove over and waited with us until 1:00 when he had to go to work. Soooooo by this time, we're agitated. No driver, no wood, no phone call and it was way past "before noon." Grrrrrrrrr
We called the store and they said the driver was unfamiliar with the area and had other deliveries to make before us thus the reason for his lateness. We arranged for another meeting on Friday. A few minutes later the driver called apologetic and said he'd be at least another hour or so. By this time it's way past the original "before noon" time, and we had to get going. So evidently the store didn't let this driver know of our new prearranged time on Friday. It was all right for him, because he's still not sure of the area and was feeling kind of lost in this territory. He was also very behind schedule as it was. He sounded actually relieved. One more home he didn't have to go to and at least four hours of lost work for us. Add that to the cost of the floor.
Does anyone get anything delivered on time? Let's hope Friday is a better day.